ROLE DESCRIPTION:

- Provide outstanding customer service through various channels (phone, email, chat, in-person) to address inquiries, resolve issues, and ensure customer satisfaction.

- Build and maintain strong customer relationships by actively listening to their needs and concerns.
- Assist customers in making informed purchasing decisions.

- Serve as the primary point of contact for customers, ensuring their needs and feedback are communicated to relevant departments within the company.

- Act as a liaison between customers and various teams members, helping to resolve issues and ensure a seamless customer experience.
- Identify and pursue sales opportunities by upselling and cross-selling products/services to existing customers.

- Follow up on leads, cold calls, and referrals to acquire new customers and achieve sales targets.
- Develop in-depth knowledge of our products/services to effectively communicate their features and benefits to customers.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Strong problem-solving abilities and a customer-centric approach.
Adept at managing multiple tasks and priorities.
Basic computer skills and the ability to learn and navigate CRM software
ability to obtain Insurance Licenses

Flexible work from home options available.

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Chicago, IL and help customers with their insurance and financial services needs, including:

Auto insurance
Home insurance
Life insurance
Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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